We proudly stand 100% behind our products. Satisfying the customer is our number one priority.
You can return purchased items at any time, exchange them, or get a full refund (less shipping charges), subject to our Return Conditions. We do not accept returns on customized products. Items not defective must be returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included. There are usually no restocking fees for the return of items meeting the below-mentioned conditions, providing they do not fall under our Return Policy Exceptions. Refunds will only be made to the original payment within 7-10 days of receiving the return.
For your protection, items must be returned shipping prepaid, insured for the total value, and safely wrapped to avoid shipping damage. All charges related to returning items to YLC Candle are the customer's responsibility unless the item was defective or damaged in transit, you received the wrong item, or where the fee is prohibited by law. We recommend a traceable shipping method so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.
If your order was lost or damaged in
transit, we will be glad to offer
you a replacement or a refund in the
form of the original payment method
after the lost or damaged items have
gone through our loss and damage
investigation procedure.
Replacements will be shipped by using
the shipping method that the customer
selected on the original order.
transit, we will be glad to offer
you a replacement or a refund in the
form of the original payment method
after the lost or damaged items have
gone through our loss and damage
investigation procedure.
Replacements will be shipped by using
the shipping method that the customer
selected on the original order.
Return Conditions
Items must be returned in NEW (unused, untested, and resalable) condition, with promotional items included in the original manufacturer's packaging. For your protection, items must be returned shipping prepaid, insured for the total value, and safely wrapped to prevent shipping damage.
Items that have been used by the customer or damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with a free extra product, these ‘extras’ must be included with your return to qualify for a full refund.
When repacking an item for return,
please be sure to include all the free
and promotional items that came with
your order, as well as all applicable
accessories. Generally, as
please be sure to include all the free
and promotional items that came with
your order, as well as all applicable
accessories. Generally, as
Return Policy Exceptions
We are unable to accept returns or exchanges on the following items:
If an item has been used, we are unable to accept its return.
Unauthorized returns are subject to 15% restocking fee
Customized or personalized products.
Special order items including promotional and corporate gifts merchandise.
All claims for credit, shortages, dissatisfaction and/or damages must be placed within 15 days of receipt of merchandise.
Shipping charges and gift-wrapping charges are non-refundable, except in the event that YLC Candle shipped you the wrong items. Customers receiving free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.
The customer will be charged an additional SHIPPING fee for any refused or undelivered shipment due to the customer's incorrect address entered on the order form, which must be refunded. Any order that needs to be re-shipped will be charged the same shipping charges that apply to the original order.
What happens if my item arrives damaged or is lost?
Unauthorized returns are subject to 15% restocking fee
Customized or personalized products.
Special order items including promotional and corporate gifts merchandise.
All claims for credit, shortages, dissatisfaction and/or damages must be placed within 15 days of receipt of merchandise.
Shipping charges and gift-wrapping charges are non-refundable, except in the event that YLC Candle shipped you the wrong items. Customers receiving free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.
The customer will be charged an additional SHIPPING fee for any refused or undelivered shipment due to the customer's incorrect address entered on the order form, which must be refunded. Any order that needs to be re-shipped will be charged the same shipping charges that apply to the original order.
What happens if my item arrives damaged or is lost?
All shipped items are insured. Inspect your order as soon as you get it delivered. It is unlikely that anything will be damaged as we pack our orders well. If you detect visible physical damage or missing items, please email or call us right away if damage has been detected.
If you receive damaged merchandise or not receive it, the carrier will need to investigate. Be sure to contact us immediately about the problem within three business days of receipt of the merchandise or 3 days after the scheduled delivery date in case of non-receipt. In case of damage, DO NOT discard any shipping materials or manufacturer’s packaging. Please seal the damaged products using the original packaging materials.
Restocking Fees
We do charge a restocking fee for unauthorized returns. There is no restocking fee for Authorized returns of unopened, unused, and untested items. Authorized Items are subject to a 15% restocking fee. We reserve the right to refuse to issue credit for any item that has been used, misused, or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened products.